TECHNICAL SUPPORT • IT INFRASTRUCTURE

Basel Hussein

Technical Support Engineer

Windows • Networking • Monitoring • IT Infrastructure

Focused on troubleshooting, monitoring and reliable IT systems, with a growing focus on NOC and System Administration.

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Systems
Monitor
Solve
Improve

B.Sc. Computer Science

Tel-Hai Academic College

Based in Tel Aviv

Israel

3+ Years

Technical Support Experience

Target Roles

NOC | System Administration

About Me

I'm a Computer Science graduate and Technical Support Engineer with hands-on experience supporting production systems and troubleshooting Windows, networking and connectivity issues. I enjoy investigating technical problems, understanding their root cause and keeping systems running reliably. My experience includes monitoring, incident investigation, TCP/IP, DNS, DHCP, Active Directory and remote support tools. I'm currently expanding my practical skills in NOC, System Administration and IT infrastructure through hands-on projects.

Education

B.Sc. Computer Science

Tel-Hai Academic College

2022 – 2025

Work Experience

Mar 2025 – Present

Production Systems • Payment & POS

Investigate production incidents involving connectivity, transactions, POS/payment systems and service availability.
Troubleshoot TCP/IP, DNS, DHCP and Windows-related issues using diagnostic tools, logs and SQL queries.
Check server/service status and database connectivity while investigating technical incidents.
Provide remote troubleshooting and coordinate escalations when issues require additional technical teams.
Serve as Team Leader backup, assisting team members and coordinating technical issues during shifts.

Mar 2024 – Mar 2025

Monitoring • Windows & Networking

Monitored production systems and service availability using Zabbix.
Investigated monitoring and connectivity alerts and escalated unresolved incidents with relevant technical details.
Troubleshot Windows, networking and remote-access issues in enterprise customer environments.
Worked with Active Directory for users, groups, permissions and access-related tasks.
Supported technical environments for enterprise customers and performed structured troubleshooting of service issues.

2023 – 2024

Internet • Fiber & Networking

Troubleshot internet and fiber connectivity incidents for customer environments.
Diagnosed connectivity issues involving routers, local networks and service availability.
Performed structured first-line troubleshooting and identified whether incidents originated from the customer environment or provider side.
Escalated unresolved infrastructure/connectivity issues with relevant troubleshooting information.

Projects

Home NOC Lab

Personal hands-on NOC/IT infrastructure lab focused on monitoring, systems, networking and troubleshooting.

ZabbixWindowsLinux

OYON Optics

Business website and management platform. Booking system, admin dashboard, database management and automated WhatsApp notifications.

Next.jsSupabaseTwilioVercel

SOUL Perfume

Luxury fragrance website with Arabic-first shopping experience, product browsing and custom admin catalog management.

Next.jsSupabaseVercel

Skills

Systems & Operating Systems

Windows
Active Directory
Linux Basics
CMD
RDP

Networking

TCP/IP
DHCP
DNS
Gateway
Ping / Traceroute

Monitoring & Support

Zabbix
FortiClient VPN
AnyDesk
TeamViewer
VNC
3CX
Troubleshooting

Languages

Python
JavaScript / TypeScript
C / C++
Bash

Backend & APIs

FastAPI
Node.js / Express
REST APIs
PostgreSQL
MySQL
MongoDB
Supabase

Frontend

React
HTML
CSS

Contact

Let's Connect

Open to opportunities in NOC, Junior System, IT Infrastructure and Technical Support roles. Feel free to reach out.

Open to opportunities in: NOC • Junior System • IT Infrastructure • Technical Support

Email Me LinkedIn 054-699-5633